FAQ Page

How do I become a member of Makers Gonna Learn?

Simply go to our Sign Up Page.  

How do I join the exclusive members-only Facebook group?

After joining Makers Gonna Learn, click right here and fill out your information and we will approve you to the group within 48 hours.

When will I receive access to the cut files?

After your purchase is complete, you will be redirected to create an account. Once you have done that, you will have instant access to all of your tiers’ available resources immediately. 

Is my personal information secure?

YES. We use Paypal or Stripe to process all of our payments and we will never share your contact information for any reason.

I’m not in the United States. Can I purchase a membership to Makers Gonna Learn?

Yes you can! We have members from all over the world! Please note that all prices are listed in US dollars. When making your purchase, Paypal or Stripe will automatically convert the price into the currency that you have set for your account.

For example, if you live in Australia, you account is most likely already set for Australian dollars (unless you purposely went in and changed it). You don’t have to figure out the exchange rate – Paypal or Stripe will convert your membership from US dollars to Australian dollars for you.

I live in another country. How much will your membership cost me in the currency of my country?

This is not really a question we can answer for you. Exchange rates change all the time and it’s not possible for us to keep up on all of them. Not only that, but the exchange rate used by Paypal and Stripe might be different than the most current one.

To get an idea of what it will be, you can Google it. For example, if I want to purchase something from Makers Gonna Learn that’s $100 USD and I live in Canada, I can simply enter “how much is $100 USD in Canadian dollars” and Google will give me the answer.

Remember, that when you are making your purchase, the service you are using will show you exactly how much they’re going to charge you with the exchange rate they’re using. You can choose to cancel your transaction at that time before the payment actually goes through if you wish.

What if I can’t make it to a live workshop?

No worries! You can watch the replay at your convenience and ask questions to the group.

Can I share these files with my crafty BFF?

Unfortunately, no. Only members can use the membership resources. We would love for you to recommend our exclusive membership to your friends so that they can get crafty with you.

When are the live workshops held?

All of the workshops are announced beforehand on our exclusive Facebook Group. Please join here to be updated.

Can I use the files and fonts to sell what I make?

Yearly members can! As an annual member, one of your benefits is that the files and fonts come with a FREE Commercial Use License that can be used to sell the items you create with this membership.

What machines do these files work with?

You can use our files and fonts with ANY die-cutting machine that is compatible with SVG and PNG cut files. Machines such as the Cricut Explore Air, Cricut Maker, Brother ScanNCut, Silhouette Cameo, and many more.

If I change my mind, can I get a refund on a Makers Gonna Learn membership?

Due to the nature of a digital product, Makers Gonna Learn memberships are not eligible for a refund. Once you have purchased a monthly, six month, or one year subscription, you have committed to the payment and the product. We are unable to offer refunds for any reason.

What is the difference between a PNG and SVG file? 

A PNG file is a graphic image, while an SVG file is a vector image. We use SVG’s mainly for our simple cut images and PNG’s for our print then cut images.

I already paid but I did not receive any username or password.

Please contact us here.

I forgot my password, how can I reset it?

Please reset your password here.  Instructions for resetting your password will be sent to your email.

I don’t want to auto-renew. How do I cancel my account?

We’re so sorry to hear that you want to cancel your membership. We strive to create the best user experience possible and would love to know any improvements we could make. Please follow this tutorial to cancel your pre-approved recurring payments in Paypal.

Can I pay using my debit/credit card?

Of course. Simply select “pay with your credit/debit card” in the checkout. You will be checking out with your card through PayPal, but it is very secure. We have recently added Stripe as another option for paying with your credit card.

What does the FREE 3 months mean when you join as a YEAR member?

When you pay for a year at once, the amount you pay is equivalent to 9 months if you had been paying on the monthly plan. The 3 months free is included in your discounted annual rate.

I want to change the debit/credit card I used to purchase. How do I do that?

You need to update via your Paypal account. Read more here. Please note. We do not have access to your Paypal account. We receive payments but any changes needed there must be made by you.

Is the yearly membership a one time charge or will it be monthly?

The yearly membership is a one-time charge each year. For example, if you join on January 1, 2019, you will pay for the full year in advance at that time. Then on January 1, 2020, your membership will auto renew unless you cancel in advance. Please note that once your membership renews, you have committed to this payment and refunds will not be issued.

How can I upgrade my membership?

Thank you for your interest in upgrading your membership. Please follow these steps:

If I cancel my account, will my cut files be gone?

If you cancel your account you will lose access to the site. However, as long as you’ve downloaded the cut files, they are yours to keep! Once your membership is up, you also lose access to your commercial license (if you were a yearly member).

I received an email saying that I need to complete my registration. What does this mean? 

Please send us a message here and we would love to help you complete the registration process.

Can I buy the Cricut Printable Guide or one of the other resource guides separately?

NO. The printable guide is for members only! All of our membership tiers enjoy exclusive access to our wonderful printable guides!

I purchased the membership during a sale. Will I be grandfathered into that price when my membership renews? 

Yes, if you got your membership at a discounted rate, you will be grandfathered into that same price when it auto renews. However, if you fail to pay your renewal charge or you cancel your membership, you will lose that discount.

I’m planning to buy a new printer to go with the Cricut Maker.  Which model would you all recommend?

We recommend the Canon PIXMA TS8120 Color Ink-jet Multifunction Printer. You can purchase yours here.

How do I subscribe to the Maker Materials Box? 

You can sign up here.

What subscription plans are available for the Maker Materials Box?

You can sign up for a monthly plan, or for a 3, 6, or 12 month subscription. Check out the options here.

How do I change my address if I move? 

Go to your dashboard on Makers Gonna Learn and you’ll be able to change it there. Please also drop an email to customer service at hi@makersgonnalearn.com and let us know.

How much ahead of time do I need to change my address for the Maker Materials box? 

As long as it’s changed by the 1st of the month, your next box will be sent to your new address.

How do I renew my membership or box subscription?

Your membership will automatically renew. There is no need for you to do anything! 

Can I get a refund on my Maker Materials Box subscription? 

Due to the nature of a subscription box such as this, the Maker Materials Box is not eligible for a refund or return. We take time to carefully curate every Maker Materials Box to ensure the best customer experience. Once you have purchased a monthly, three month, six month, or one year subscription, you have committed to the payment and the product. If one of your products was broken or damaged in shipping, please notify us immediately at hi@makersgonnalearn.com

What is the deadline for ordering a Maker Materials Box subscription?

The cutoff for each month’s box is the 10th. For example, if you purchased your box subscription on the 9th of August, your first box would be shipped to you around August 15th. If you purchased your subscription on the 11th of August, your first box would be shipped to you around September 15th. All address changes must be made by these dates as well. 

Will my information be kept private?

Absolutely! We understand that the information you give us is for our eyes alone. We will not at any time release or sell your information to any third party. Read more about our privacy policy here.

I don’t live in the US. Can I still order a Maker Materials Box subscription?

Unfortunately, we can only ship within the United States at this time. We are hoping to add other options in the future. 

What is the value of the materials in the Maker Materials Box?

Every box is valued at $100. Your cost is $50 or less, depending on the subscription option you choose. 

How are the boxes shipped?

They are sent via USPS.

When should I receive my Maker Materials box?

We cut off orders on the 10th of each month and shipping occurs on the 15th (give or take a day due to weekends and holidays). You should receive your box by the 25th, If you haven’t, please email us at hi@makersgonnalearn.com.

What happens if they receive a box with damaged materials in it?

If one of your products was broken or damaged in shipping, please notify us immediately at hi@makersgonnalearn.com

Need help with something we haven’t answered here? 

Email us at hi@makersgonnalearn.com and we will be happy to help you. Please allow 48 hours for a response (although we’re generally much faster than that!).